Like advanced Six Sigma training, students learn by LEADING A TEAM through the completion of a project, and organizational sponsorship is required. The 14-week online course includes 1:1 Coaching for certifying project completion. Candidates log on at any time to view the recorded lectures, complete assignments, and interact with classmates, coaches and instructors. A comprehensive workbook of exercises and templates is provided week.
Please note, that this is an advanced course requiring CISR® Practitioner Certification, or significant Six Sigma Master Black Belt experience as a pre-requisite. Your application information will be reviewed by our enrollment professionals to determine acceptance to the program.
Certified Experts earn 9.0 CEU's.
Following the SOFAIR Method
Stakeholders & Subjects Phase
Subjects: A thorough exploration of 7 Subjects of Social Responsibility. Nearly 40 issues are addressed across the 7 Subjects, adding complexity, compared to DMAIC. Intro to GRI – Global Reporting Initiative and how it is used with ISO 26000. Coaches Assigned. • ISO 26000 • Intro to GRI • Materiality Intro • Team Formation
Stakeholders (2 Parts): An in-depth examination of Stakeholder Engagement Planning, including identification, shifting from Voice of the Customer to Voice of the Stakeholder, TRIZ Intro, Materiality, and methods for generating dialogue. • SIPOC to SIPOS • Intro Lifecycle Analysis • TRIZ Intro • Materiality Analysis – Pugh Matrix • Intro Communications Planning
Objective: All CISR activity should be linked to the business objectives of the organization. Organizational goals, objectives, and resource allocation for the SOFAIR project determined. TRIZ concepts continue. Organizational objectives & Project Narrative completed. • Contextual Analysis • SWOT analysis • TRIZ Ideal Final Result (IFR) • Narratives • Internal/external contextual analysis
Function & Focus Phase
Function & Focus (2 Parts): We want maximum impact, with the minimum resources for our SOFAIR project. This requires the application of systems thinking and prioritization tools. We want to consider the full lifecycle of our products and services and understand the functional aspects of our processes. The focus of the project is further refined. Focused Goal Statement – Project Charter complete. • Intro Lifecycle analysis (LCA) • Process flow analysis • Value Stream Mapping • Simplified HOQ-HOS • Project Scoping
SYNTHESIS WEEK – Project Charter Approval
Analyze (2 Parts): We want to understand the relationships between inputs and outputs, studying in great detail the relationship between what we do and how it impacts our Stakeholders. Tools categorized as either risk analysis or root cause analysis tools. Risk analysis, through tools like SRFMEA, helps prevent irresponsible action before it takes place. Root cause analysis helps us correct irresponsible action after it has already happened. Preventive versus Corrective Action. • SR-FMEA Social Responsibility Failure Mode Effects & Analysis • 5-Why’s • Condition/Action Analysis
Innovate & Improve Phase
Innovate (2 Parts): TRIZ is not a single tool, but a structured method that can be used to rapidly generate plausible concepts that solve problems in technical and non-technical domains through innovation. TRIZ – Acronym Russian term, meaning “Theory of Inventive Problem Solving”. (More than one tool – a method) • 7-Ways Improve: Even with incremental improvement we want to determine many potential solutions using creativity and collaboration techniques. Once many solutions have been generated, then we can use a prioritization matrix to select the best among many. Project Management. • Solution Prioritization Analysis • Pilot vs Experiment • Project and Change Management • Preparing for Communication
Report & Repeat Phase
Report & Repeat (2 Parts): Ensure that the social responsibility principles of transparency and accountability are achieved through external reporting. Identify the next improvement opportunity at the conclusion to every project. We also ensure there is a feedback loop with Stakeholders, to develop true dialog
"This course has been the only source of practical content for improving Social Responsibility I have found. Until I began working on the CISR Practitioner Certification, I was not fully aware of the power of strategic thinking in the realm of social responsibility>"
Director of Lean product Development
"This is not just an online course where you're out on your own. The coaching I received helped hold me accountable, so I made progress every week. I've really enjoyed the discussion boards, as well as networking with other participants and instructors."
Lean Six Sigma Master Black Belt
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